Parachute Reviews

I spend $600 on bedding from Parachute only to have FEDEX say they can't find it. FEDEX wanted me to contact Parachute to initiate a lost claim. Ok, fine no big deal. Except Parachute's customer service is non existent. I tried the chat feature (their number directs you to try this option as the "best" way to contact someone. They went offline. I tried calling. The recording just hangs up and doesn't let you choose any options to speak to anyone. I tried sending a message. CS sends an automated response saying they will respond during business hours. IT IS BUSINESS HOURS. I am calling on a weekday within PST working hours. Beyond annoyed that I should have received my purchase days ago based on their delivery calculations. Problems come up. I understand that. But what I can't get behind is having no way to contact the company to right this wrong or get a refund. At this point, I wish I never ordered from Parachute Home.

Just don't do it. Horrible horrible quality! Bought sheets and duvet cover. The fitted sheet stretches beyond belief! After about 8 careful proper washes, the fitted sheet got so thin, and I woke up to a football sized tear/hole! Way too much money spent for this cheap bedding. Wrote a review on their website and lo and behold, it never showed up on their reviews. Explains why they have so many good ones when they don't post bad ones. I bet they have a full time employee whose job is to write glorious reviews.

I paid over $250 for a set of King Parachute sheets. I have not been able to use them very much due to Covid and they are in a home where they infrequently used. I noticed a frayed hole in the pillowcase after a less than seven washings. I wrote to Parachute and explained the situation regarding Covid and being unable to use the sheets. I asked for one replacement pillow case. They refused stating because of “normal wear and tear” they could not replace the pillowcase. I wrote back and explained again that due to Covid there was no “normal” use. There has been no response.
A company that asks for an above normal amount for their poor quality sheets should offer some kind of guarantee. Their impersonal return email and the lack of concern regarding this situation is a reflection of their poorly made product.

OMG! These sheets are a complete scam!!! Holy #$%^. $300, supposed to be 'the best linen'. YEAH RIGHT!!! We've had them for about six months, and the pillows are already so thin I CAN SEE MY HAND THORUGH THE FABRIC. I cannot believe what ridiculously over-hyped joke Parachute is. I am SO disappointed. Worst money I ever spent.

Beyond disappointed. Unfortunately I did not read these reviews and instead followed some, most likely paid ones.
These sheets are truly terrible for the price. I can’t believe I bought them!
They are Target quality and should have been priced as such $99 not over$400!
When I took them out of package it was difficult to tell and of course, the packaging was impeccable.
Once I washed them I was like omg you’ve got to be kidding. Linen is so thin, they will probably last just a year, ugly white plastic buttons on duvet, and much more pink than the photos on site picture, they look so beyond cheap. Truly so sub-par I barely want to use them!!
How could you sell such awful products for so much $!!-?
Anyone looking for fantastic linen sheets buy Linoto. Same pricing and amazing quality for basically the same price! I have 2 sets and they will last for years. I love them so much I bought their bath sheets and they are so absorbent, I love them!
I wish I could return my parachute sheets.
So unhappy,
Oona

While I can appreciate the extra COVID precautions they say they are taking... my order was placed 3/23 and I received the “your order has shipped” email on 3/25. From there fedex never updated. I contacted them via email (good luck getting someone on the phone) and I received an email stating it takes 1-3 business days to process the order. that would indicate that my order wasn’t even processed yet, but it was because i received an email that it was “shipped” on 3/25. Even at the 1-3 business days it should have left already (but again it “shipped” on 3/25). I was asking to see if maybe there was some sort of mistake or if my order did in fact ship or where it might be. Then got an email saying “we checked” and your shipped. Way after the 1-3 Business days. I wish I would have read these reviews before making the purchase because I would’ve never purchased anything from this company.

I have the brushed cotton sheets and will never buy any other bedding from any other brand ever again. They feel like butter and have held up incredibly well after a ton of washes.
Also, the side-sleeper pillow has changed my life. Highly recommend.

The highest and most excellent quality bedding that I have owned in my life. I got an amazing duvet and my gosh, is it the most comfiest thing that I have slept on. I got them in a dark brown color cuz I don't want any stains to be visible in white color. Great product

Purchased their linen sheets and within one-year the seams on the pillowcase are coming apart. They told me, "We are unfortunately unable to replace these items, as the damage appears to be the result of regular wear and tear." I have other linen sheets from Mateo, Brooklinen, Tuff & Needle that are old and have never had this sort of problem. For the price you would think they would last longer. Also, these sheets are the toughest off my linen sheets. My advice, Go Brooklinen or another brand!

Order a robe and was charged for 2 when I specifically made sure my cart had one. I reached out to customer service to have the order fixed and got an automated bounce back stating I could return the second one when I received it. It hadn’t even been processed or begun shipping yet. I asked the to cancel the order and got no response. Had to report it as fraud.

I submitted a request to cancel my order after placing it a couple hours prior. Only received a canned response with no sense of urgency or attentiveness. I tried to be reasonable in hopes to getting this resolved swiftly to prevent further headaches on either side but there seems to be miscommunication with the site and shipping warehouse. A few days later I get a shipping notification email by the warehouse and then a follow up 'Sorry, we could not cancel your order' email with steps to return once I receive my item. I highly doubt there was any effort, unfortunately.
Yes, this is my experience. I had to sign up to leave this review to warn others.

I got some bedding products from them, duvets and some bed sheets. I also got some desert pillow covers for my sofa in the living room. Amazing quality and if I might add, they are extremely beautiful too. Guests who have come to my house loved the decoartive pillow covers as well and I have recommended this place to them!